Refusing to permit continued failures within the AI enviornment to dampen its enthusiasm for the subject, Apple seems to be engaged on an AI-powered chatbot for buyer help. Aaron Perris, a contributor for MacRumors, noticed code indicating work on a “Help Assistant” for the Apple Help app. The assistant isn’t dwell but, however MacRumors has been capable of deduce from the code roughly the way it will work.
Basically it seems to be like Help Assistant will introduce a brand new layer of chat that prospects can entry earlier than talking to an Apple worker. Apple Help at present has a chat characteristic, however this places you in contact with a human; the Help Assistant will use generative AI to offer solutions to talk questions with out getting that human concerned, whereas nonetheless permitting you to attend for the human if the chatbot isn’t sorting the issue.
This may in fact be setting off all types of alarm bells, as a result of Apple’s makes an attempt at AI have to date been very disappointing: late, endlessly delayed, incessantly improper, and altogether failing to ship on their guarantees. There are even alarm bells going off at Apple Park, apparently: the corporate features a warning that generative fashions such because the one Help Assistant relies on could ship “incorrect, deceptive, incomplete, offensive, or dangerous outputs,” and that the knowledge offered by Help Assistant isn’t an alternative to skilled recommendation. Which makes you marvel what it’s for.
There are areas the place malfunctioning AI doesn’t actually matter. In the event you use generative AI to create a customized emoji and it seems to be improper and creepy, you may delete it and discover one thing else to ship your pal. However a tech help bot that provides dangerous recommendation (or says offensive issues!), no matter disclaimers, which some will discover however others will filter out as the same old authorized small print, is a catastrophe ready to occur. Very like an AI physician, one other thought is supposedly making the rounds at Cupertino.
Maybe Apple will create an AI lawyer to take care of the inevitable lawsuits.
