Edgar Cervantes / Android Authority
TL;DR
- A number of Google Drive customers have reported that a few of their information have disappeared.
- These points appear to have an effect on folks utilizing the Google Drive for Desktop app.
- Google has apparently acknowledged this subject in a buyer help message.
Cloud storage is extremely handy, and Google Drive is undoubtedly the highest canine on this regard. Sadly, it appears to be like like some Google Drive clients are reporting a serious subject with the platform.
A number of Google Drive clients reported on the firm’s help discussion board (h/t: Android Police) {that a} host of their information disappeared with out warning. The difficulty appears to have an effect on clients utilizing the Google Drive for Desktop laptop app.
A South Korean consumer specifically claimed that their Google Drive account successfully reverted to Could 2023. That’s, information uploaded and/or created after Could 2023 weren’t exhibiting up in Drive. They claimed that Google Drive doesn’t present any exercise historical past after Could 2023, nor does it present any information within the trash. This consumer additionally clarified that they haven’t synced or shared their information and/or drive with anybody else.
The consumer added that they adopted the restoration course of outlined by buyer help whereas additionally making an attempt the backup and restore course of, however to no avail.
What are you able to do about this?
A number of different affected customers chimed in on Google’s buyer help discussion board. Some customers famous that each one information uploaded since Could 2023 have disappeared, whereas others stated this drawback affected information uploaded over the past 12 months or two.
A Google help message shared within the discussion board acknowledges the problem and asserts that Google is investigating the issue. Within the meantime, buyer help reportedly suggests that you simply don’t make adjustments to your root Google Drive folder.
Both means, the problem doesn’t appear to have an effect on individuals who solely use the Google Drive web site and/or smartphone apps. However it’s nonetheless fairly regarding, particularly should you’ve bought tons of labor information or private paperwork within the cloud.
We’ve requested Google to make clear the problem and can replace the article if/when the corporate will get again to us.
