Microsoft has fastened a identified problem inflicting its Household Security parental management service to dam Home windows customers from launching Google Chrome and different net browsers.
Household Security helps mother and father monitor their kids’s exercise and offers display screen time administration, app controls, communication monitoring, content material filtering, location monitoring, and exercise stories.
Microsoft acknowledged the bug in late June 2025 after widespread stories that customers have been unable to launch Google Chrome on their PCs or skilled the online browser randomly crashing on units working Home windows 10 22H2 and Home windows 11 22H2 or later.
As defined on the time, the difficulty is brought on by Household Security’s net filtering software, which prompts kids to ask their mother and father for approval to make use of different browsers. Nonetheless, the bug additionally causes Household Security to dam new variations of beforehand accepted net browsers, inadvertently stopping them from launching or inflicting them to close down unexpectedly.
“The blocking conduct continues to work, nevertheless, when a browser updates to a brand new model, the newest model of the browser can’t be blocked till we add it to the block checklist. Microsoft is at the moment including the newest variations of Chrome and different browsers to the block checklist,” the corporate notes on the Home windows launch well being dashboard.
“As Microsoft continues to replace the block checklist, we have obtained stories of a brand new problem affecting Google Chrome and a few browsers. When kids attempt to open these browsers, they shut down unexpectedly.”
Service‑facet repair pushed in early February
This week, Microsoft confirmed that it addressed the difficulty with a service‑facet repair earlier this month, almost eight months after first receiving stories of net browsers shutting down unexpectedly.
Affected customers are suggested to attach their units to the Web to obtain the repair, which ought to tackle the bug and forestall related issues sooner or later.
“This problem has been resolved by a service‑facet repair. The rollout started early February 2026 and may attain all affected units over the approaching weeks,” Microsoft stated. “In case your gadget offered this symptom, please let it hook up with the web to obtain the decision. No different motion is required.”
Those that cannot get on-line to obtain the repair are suggested to activate the ‘Exercise reporting’ function below Home windows settings in Microsoft Household Security, which is able to enable mother and father to obtain approval requests as anticipated and allowlist newer browser variations.
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