Beyond Technology: What NYC BERS Teaches Us About Retirement Administration Transformation

For public retirement systems, modernization is often discussed in terms of technology: replacing legacy platforms, moving to the cloud, automating processes, or introducing new digital capabilities.

But the experience of the New York City Board of Education Retirement System (NYC BERS) demonstrates that true transformation goes much further.

In a recent conversation hosted by Majesco, Sanford Rich, Executive Director of NYC BERS, joined Dan Doonan, Executive Director of the National Institute on Retirement Security (NIRS), to discuss how retirement administration is evolving and what that evolution means for organizations, employees, members, and the technology supporting them.

Their perspectives point to an important conclusion: modernization is becoming less about a single technology project and more about building an organization that can continuously adapt to change.

A Retirement System with a Complex Mission NYC BERS has been serving New York City employees for more than a century and today protects the retirement security of approximately 55,000 non-pedagogical employees of the New York City Department of Education.

BERS is one of five New York City retirement systems and is distinctive in part because many of its members are part-time employees, including school kitchen staff, advisors, and crossing guards.

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