Microsoft has shared a workaround for a identified situation that causes the basic Outlook electronic mail consumer to crash when opening or beginning a brand new message.
These issues have an effect on customers within the Month-to-month Enterprise Channel who up to date Outlook for Microsoft 365 earlier this month, beginning with Model 2504 (Construct 18730.20122).
“While you open or begin a brand new electronic mail, basic Outlook crashes. This situation happens as a result of Outlook can’t open the Kinds Library,” the Outlook crew says in a help doc printed on Friday.
“The rising circumstances for this situation are on digital desktop infrastructure (VDI). This situation has been escalated for investigation. We are going to replace this subject once we know extra.”
Till a repair is rolled out to impacted clients, Redmond advises these affected to manually create the lacking FORMS2 folder at C:Customers<username>AppDataLocalMicrosoftFORMS2 as a short lived repair.
To do this, it’s a must to undergo the next steps:
- Shut Outlook and different Workplace functions.
- Choose Begin > Run and enter the trail %localappdatapercentMicrosoft and choose OK.
- Within the File Explorer menu, choose New > Folder and title it FORMS2.
Microsoft can also be investigating a identified Outlook situation that causes mailbox folders to flicker and transfer round when transferring gadgets to the folders, beginning with model 2505 (Construct 18827.20128).
These affected are suggested to toggle off caching of the shared mailbox by disabling Obtain Shared Folders as a workaround. Nevertheless, this may doubtless trigger efficiency issues because it forces Outlook to work with the shared mailbox offline.
Final week, the corporate pushed a service replace to repair a bug that triggered Outlook LTSC 2019 crashes when opening Viva Interact, Yammer, Energy Automate, and different emails.
Earlier this 12 months, Microsoft shared one other non permanent repair for crashes affecting basic Outlook when writing, replying to, or forwarding emails and rolled out a repair for an additional identified situation inflicting basic Outlook and Microsoft 365 apps to crash on Home windows Server programs.
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