Microsoft is investigating a recognized subject that causes the mouse pointer to vanish within the traditional Outlook desktop e mail shopper for some customers.
This bug has been acknowledged nearly two months after the primary stories began surfacing on-line, with customers saying that Outlook turned unusable after the mouse pointer vanished whereas utilizing the app.
“My mouse simply stopped being seen whereas I’m utilizing Outlook, and that is very, very, irritating as a result of my permission wasn’t given to make these modifications, and now I can not discover something, cannot open emails, cannot copy and paste, and the listing goes on and on,” one buyer famous.
Microsoft defined in a latest assist doc that the mouse pointer (and in some instances the cursor) will all of a sudden vanish as customers transfer it throughout Outlook’s interface, and famous that this bug additionally impacts some customers of different Microsoft 365 apps.
“When utilizing traditional Outlook, you could discover that the mouse pointer or mouse cursor disappears as you progress the pointer over the Outlook interface,” it mentioned. “Though the mouse pointer is just not there, the e-mail within the message listing will change shade as you hover over it. This subject has additionally been reported with OneNote and different Microsoft 365 apps to a lesser diploma.”
Microsoft added that the Outlook workforce is investigating the problems and can present updates as extra data turns into out there. Within the meantime, Microsoft is asking affected customers to have their Microsoft 365 administrator open a assist case with the Outlook Assist Group and submit diagnostic log recordsdata to help with evaluation.
Whereas a timeline for a everlasting repair is just not but out there, Microsoft has provided three momentary workarounds that require affected customers to click on an e mail within the message listing when the cursor disappears, which can trigger it to reappear.
Alternatively, switching to PowerPoint, clicking into an editable space, after which returning to Outlook may restore the mouse pointer. If neither of them works, Microsoft mentioned that restarting the pc ought to resolve the difficulty quickly.
Final month, Microsoft mounted one other traditional Outlook subject that prevented Microsoft 365 clients from opening encrypted emails after putting in the December 2025 updates.
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