Google says it recognized and glued a bug inflicting buyer information added to Google Drive after April-Could 2023 to vanish. Nevertheless, the repair is not working for all affected customers.
The Google Drive workforce linked the customers’ knowledge loss issues to a synchronization situation and mentioned it solely affected “a restricted subset” utilizing the desktop Drive app variations v84.0.0.0 – 84.0.4.0.
“Now we have recognized the difficulty impacting a small subset of Drive for desktop customers on model 84, which solely affected native file adjustments that had but to be synced to Drive,” Google mentioned on November 29, two days after confirming the bug.
“This situation didn’t impression any file adjustments that had already synced and have been seen on the Drive cell app or throughout the Drive UI on the internet.”
Though it describes it as a synchronization situation impacting its cloud-based storage service, the corporate says that affected prospects can use the desktop app to “get well” native information that have not but synced to Drive.
To do this, it’s essential to obtain Drive for desktop 85.0.13.0 or increased, click on settings whereas urgent and holding the Shift key, after which click on the ‘Get well from backups” possibility that might be displayed below a brand new hidden dialog.
If the restoration course of begins, you will note a “Restoration has began” notification and a “Restoration is full” as soon as all misplaced information are restored. As soon as restoration is full, you will see a brand new folder in your desktop with the unsynced information named Google Drive Restoration.
When you get a “Not sufficient disk area” message,” you will must liberate some disk area and undergo the process once more.
Google advises these encountering points recovering their misplaced information to submit suggestions utilizing the #DFD84 hashtag whereas guaranteeing that the diagnostic logs possibility is checked.
They will additionally strive restoring their information from a Drive desktop account backup utilizing the command line software bundled with Drive for desktop model 85.0.13.0 or later utilizing the directions obtainable right here. The corporate additionally suggests recovering the information from Home windows or macOS Time Machine backups.
Restoration isn’t working for everybody
Sadly, Google’s answer didn’t work for all affected prospects, leaving some unable to retrieve misplaced information.
Whereas some customers accomplished the Google-recommended process, they did get a warning that some information could not be recovered.
”The answer despatched by electronic mail, to get well from backup, says no backup was discovered,” one consumer mentioned. “Now I’ve no perspective of an answer and once I despatched an electronic mail to the help workforce, I bought an computerized reply of the way to discover a file on the trash bin.”
One buyer added, “It isn’t attainable to contact an precise human at Google Drive which is probably the most infuriating factor I’ve ever skilled! All of the Bother Taking pictures options recommend ‘consumer fault’ however from simply studying this thread, that’s clearly not the case.”
Apart from being unable to succeed in out to a Google help worker, prospects on the corporate’s help boards are being helped by volunteers who possible have restricted Google Drive perception or aren’t within the loop relating to ongoing points below investigation and potential mitigations or fixes.
“Google Drive DELETED my information so they don’t seem to be obtainable for restoration. This ‘repair’ isn’t a repair,” another person mentioned, whereas one other requested earlier right this moment, “This repair isn’t working for anybody?”
Google Drive customers are cautioned to chorus from accessing their cloud storage till a repair is out there for all affected folks to keep away from interfering with future restoration makes an attempt.
It is really useful to contact Google Help, open a brand new help ticket, and hold observe of official bulletins relating to this situation.
Google has but to answer to BleepingComputer’s request for touch upon whether or not the misplaced information are recoverable or irreversibly misplaced.
