Microsoft confirmed as we speak that Outlook cellular might crash or freeze when launched on iPad units because of a coding error.
Whereas this recognized challenge might have an effect on all customers of Outlook for iOS model 5.2602.0 on an iPad, Microsoft says that they’ll work round it by launching Outlook after enabling Airplane Mode.
“The most recent Outlook for iOS replace incorporates a code error associated to a change meant to refresh moderately than restart tabs when characteristic flags are up to date, which is ensuing on this affect,” Microsoft mentioned in an incident report (tracked below EX1220516).
“Affected customers can launch Outlook cellular whereas in Airplane Mode after which re-enable Wi-Fi and/or mobile information as a approach to circumvent affect whereas we work in the direction of mitigation.”
Microsoft added that it has already developed a repair for this bug, however the fastened app model might take as much as 24 hours to succeed in the App Retailer because of Apple’s evaluation and launch processes.
Whereas Microsoft has but to element what number of customers are impacted by this ongoing challenge, it has been flagged as an incident within the Microsoft 365 admin heart, a tag generally utilized to essential service points with noticeable person affect.
This week, it additionally shared a brief workaround for customers experiencing Outlook freezes after putting in the January 2026 safety updates on Home windows 11, Home windows 10, and a number of Home windows Server platforms (together with Home windows Server 2025, Home windows Server 2022, and Home windows Server 2019).
Over the weekend, Microsoft launched emergency out-of-band updates for Home windows 10, Home windows 11, and Home windows Server to repair credential immediate failures affecting distant connection apps and stopping units with Safe Launch enabled from shutting down or coming into hibernation.
Microsoft can also be actively working to mitigate one other recognized challenge (EX1221742) that stops Change On-line prospects in the US, France, and the UK from accessing their e mail accounts through Outlook on the net.
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