​Microsoft is working to resolve a identified subject that forestalls some customers from opening Excel e-mail attachments within the new Outlook consumer.
In response to a service alert (EX1189359) seen by BleepingComputer, the bug has been impacting Trade On-line prospects since at the least November twenty third.
Microsoft says it has already deployed a repair to deal with the bug and added that the basis trigger is an encoding error in Excel file names, which triggers a “Strive opening the file once more later.” error for affected customers.
Whereas Microsoft additionally famous that this subject might have an effect on any consumer who makes an attempt to open attachments with non-ASCII characters within the title, it has not but supplied extra particulars on the extent of the issue.
Nonetheless, this incident has already been tagged as an advisory, a label generally used to explain service points usually involving restricted scope or impression.
“Any consumer could also be unable to open Excel recordsdata connected to e-mail messages within the new Outlook consumer if the attachment incorporates non-ASCII characters,” it stated when it acknowledged the bug.
“We have developed a repair to deal with the lacking encoding within the requests used to open recordsdata. We’re validating this deployment whereas we work to grasp why this encoding error is going on,” Microsoft added in a Monday replace.
The repair has but to achieve all affected prospects, and Microsoft suggested these experiencing points opening Excel e-mail attachments to make use of Outlook on the internet or obtain the file to open the paperwork on their very own programs.
In current months, Microsoft mounted a serious bug that prevented Microsoft 365 customers from launching the basic Outlook consumer on Home windows programs and addressed a identified subject inflicting the basic Outlook e-mail consumer to crash upon launch.
In March, Microsoft addressed a identified subject that triggered the brand new Outlook e-mail consumer to crash when customers clicked a button meant to assist them swap again to basic Outlook.
Microsoft additionally introduced in January that it would drive set up the brand new Outlook on Home windows 10 programs beginning with the February 2025 safety replace.
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