How SIU Is Saving Over 1,000 Hours a Yr by Automating Their Inbox

This submit is a part of a sequence sponsored by Knowledgeable Insured.

Southern Insurance coverage Underwriters (SIU) handles a excessive quantity of emails each day – from submissions and endorsements to cancellations and quote requests. For a very long time, these emails have been sorted manually by the workforce, one after the other. It labored, nevertheless it was sluggish, repetitive, and a drain on everybody’s time.

That’s why SIU determined to usher in Knowledgeable Insured’s AI Gatekeeping answer – Knowledgeable Inbox – a instrument that helps automate e mail consumption and get work to the correct folks sooner. The outcomes? Over 1,000 hours saved per yr and a serious step ahead in how their enterprise operates.

What Was the Downside?

Like many MGAs and wholesalers, SIU was coping with shared inboxes filled with necessary messages. Each e mail needed to be learn, categorized, and forwarded to the correct particular person. It wasn’t uncommon for messages to get missed, delayed, or dealt with greater than as soon as. And all of that handbook work was taking time away from higher-value duties like underwriting and responding to brokers.

What Did They Do?

SIU partnered with Knowledgeable Insured to implement Knowledgeable Inbox – a sensible instrument that helps handle e mail consumption robotically (i.e., AI Gatekeeping). As an alternative of counting on folks to type all the things, the AI reads every message and does the heavy lifting:

• It figures out what kind of e mail it’s – submission, endorsement, cancellation, or one thing else
• It pulls out key particulars like coverage numbers, names, and dates
• It sends the e-mail to the correct particular person or workforce immediately
• It flags duplicates so nothing will get processed twice
• And it helps be certain that pressing messages (like new submissions) get dealt with instantly

What Occurred Subsequent?

With AI doing the sorting, SIU has saved over 1,000 hours every year that was spent simply managing the inbox. Duties get processed sooner, brokers get faster responses, and underwriters have extra time to do what they do greatest.

Even higher – this was simply step one. SIU is now engaged on including extra automation to assist with quoting, servicing, and different areas of the enterprise.

In case your workforce is spending an excessive amount of time sorting emails, we may help you alter that.
Contact us immediately or go to expertinsured.com to be taught extra.