Microsoft is investigating a recognized OneDrive difficulty that’s inflicting searches to seem clean for some customers or return no outcomes even when trying to find recordsdata they know they’ve already uploaded.
In a assist doc up to date this week, the corporate shared that this bug impacts Home windows, Android, iOS, and net customers.
“Some OneDrive private account customers could discover that search outcomes seem clean or do not return recordsdata they know exist. Whereas the recordsdata are nonetheless current and accessible, they do not seem in search outcomes,” Microsoft explains in a assist doc printed this week.
“We’re actively investigating the foundation trigger. The problem seems to have an effect on a subset of customers, and we’re working carefully with assist groups to higher perceive the scope.”
Redmond is working to find the foundation trigger of those ongoing search issues which are impacting customers throughout most OneDrive platforms. Microsoft added that there is no recognized workaround for these affected and no estimated timeline for a repair.
“We acknowledge the impression this difficulty is having and need to reassure you that we’re working with urgency to resolve it as shortly as doable. Thanks on your endurance as we work to resolve it,” the corporate added.
Microsoft can also be investigating a separate difficulty affecting iOS customers and inflicting slo-mo movies uploaded to OneDrive to play at regular pace.
The corporate means that these experiencing this share the video from their iOS gallery to OneDrive as a substitute of manually importing it or including it to OneDrive via computerized Digital camera Roll backup.
Earlier this yr, in January, Redmond fastened one other recognized difficulty inflicting macOS apps to freeze when opening or saving recordsdata in OneDrive.
As Redmond defined when it acknowledged the bug in November, it solely affected techniques operating Apple’s macOS 15 Sequoia working system.
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