Half of impartial insurance coverage company staff report feeling burned out, with 87% experiencing elevated workloads over the previous 12 months, in line with new analysis from Liberty Mutual and Safeco’s 2025 Impartial Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company staff now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Almost two-thirds (65%) of customer-facing staff say they typically really feel burdened at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company staff are feeling burdened and burned out,” stated Crista Walker, vice chairman of Agent Engagement and Applications at Liberty Mutual. “Companies must discover new, inventive approaches to caring for workers and fostering well-being.”
When Worker Properly-Being Impacts the Backside Line
The enterprise implications of burnout are vital. The examine discovered burned-out staff are twice as prone to search new employment, with 39% of frontline employees having thought-about leaving their present place. Curiously, most job hunters (63%) plan to stay within the insurance coverage business, suggesting the problem lies with particular office environments reasonably than the sector itself, in line with the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a 12 months in the past. This presents a paradox for company leaders: regardless of implementing seemingly strong assist methods, burnout continues to rise.
The analysis reveals most companies imagine they’re doing the proper issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of staff report discovering goal of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in at the moment’s high-pressure atmosphere.
Reimagining Worker Properly-Being Methods
The examine factors to expertise as one promising avenue for reduction. Companies that invested in digital instruments reported notably decrease burnout charges amongst employees. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with lowered burnout ranges.
In accordance with the report, the highest 5 digital instruments which can be correlated with lowered ranges of burnout in impartial companies had been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis constantly reveals that happier staff show larger productiveness, elevated creativity, and higher collaboration – all crucial elements for companies trying to thrive in a aggressive market, in line with the report.
View the complete survey report right here.
