We hear you loud and clear! You requested us to simplify our instruments much more, offer you extra flexibility, improve entry to APIs and our Technical Help Heart (TAC), and create alternatives so that you can add specialised worth – particularly as we transition to a software program and as-a-service paradigm.
You ask, and we work laborious to ship!
At Accomplice Summit right now I introduced that we’re integrating Cisco Lifecycle Benefit into Cisco PX Cloud and releasing Accomplice Superior Assist for Managed Companies Suppliers.
Cisco Accomplice Superior Assist
Cisco Accomplice Superior Assist will allow Managed Companies Suppliers (MSPs) to ship premium-level help with the additional advantage of guided entry to API integrations that construct on MSPs’ personal particular person current providers.
Accomplice Superior Assist is a service that strikes Cisco companions who’re specializing in a managed providers path to market from analog to true-digital help.
With well timed, scalable automated syncing on all circumstances, Accomplice Superior Assist gives immediate digital mirroring of all drawback tickets opened by the companion and quicker, prioritized entry to consultants in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help providers on-line and over the telephone.
This answer permits MSPs to have quicker entry to the suitable assets inside Cisco TAC, entry to Cisco automation and AI by way of the smart-bonded digital interface, and leverage APIs (which offer insights and telemetry) as a way to create new differentiated providers in a brand new outcome-based service mannequin.
Cisco Lifecycle Benefit / PX Cloud Integration
We’re integrating Cisco Lifecycle Benefit into Cisco PX Cloud, to cut back what number of instruments companions must have a complete view of a buyer’s lifecycle knowledge by a single pane of glass.
300 plus companions who have already got Cisco PX Cloud entry now have the power to have a look at Cisco Lifecycle Benefit knowledge, accessing the identical knowledge by way of the cloud to digitally scale.
By way of this integration, companions will be capable to entry Cisco a co-branded digital buyer engagement.
I’m pleased with how far our group has are available responding to your requests – and as at all times, there’s extra to return to set you up for achievement – so we respect your continued suggestions. As a result of we’re better collectively!
Share:
