Kaitlyn Cimino / Android Authority
TL;DR
- Many customers are reporting charging points on the Pixel Watch 2.
- Some say their watches don’t cost in any respect with the bundled charging dock.
- Others report their Pixel Watch 2 models cost intermittently.
- Google is seemingly conscious of the continued difficulty.
Pixel Watch 2 customers are reporting a charging difficulty with the wearable. We discovered long-winded threads on Reddit displaying that the brand new Google smartwatch is solely refusing to cost for a lot of customers. Some Pixel Watch 2 homeowners additionally report that their watches cost intermittently when plugged into the charging dock.
One such consumer’s relentless investigation reveals that Google is conscious of the issue. Buyer help advised the Pixel Watch 2 consumer that is an ongoing difficulty with the smartwatch and that the corporate would get again to them as quickly as doable with a decision. Nonetheless, the consumer by no means heard again from Google. They tried all the things from ordering a brand new Pixel Watch 2 charging cable from the Google Retailer to plugging the charger into numerous ports and wall sockets. Nonetheless, nothing labored for them. Their Pixel Watch 2 unit appeared to have a thoughts of its personal and randomly stopped and began charging. In the end, the consumer managed to talk to a help staffer by way of reside chat and was provided a brand new Pixel Watch 2 in change for the one which wouldn’t cost.
Not each Pixel Watch 2 going through the charging downside has been this fortunate, although. Many customers report they’re nonetheless ready for Google to get again to them about their smartwatches not charging.
“Identical difficulty right here. The cable is seated appropriately on the watch, magnet snaps to the again, however nothing occurs. I’ve tried a number of chargers and verified each works with a USB-C to USB-C Telephone cost verify first, however the watch received’t cost in any respect. It’s tremendous irritating. I’ve additionally contacted help, and so they stated – I must verify with my higher-ups. Watch your e-mail for a response.”
One other consumer complained that Google Assist has stopped responding to their emails in regards to the difficulty.
It’s unclear in the mean time if the issue is with the charger Google bundles with the Pixel Watch 2 or if some models of the smartwatch are faulty. Google recommends on its help web page that customers ought to first affirm if their charger is appropriately aligned with the Pixel Watch 2.
The Pixel Watch 2 solely suits on the dock in a method. It received’t cost if positioned on the magnetic dock within the incorrect path. In the event you’re experiencing a charging difficulty in your Pixel Watch 2, you must first be certain that the watch is appropriately aligned with the charger, the again of the watch is clear, and the charging pins should not caught or broken.
In case your Pixel Watch 2 nonetheless doesn’t cost, like these reporting the issue, you must strive reaching out to Google Assist by logging into your Google account and heading right here. Affected customers suggest you converse to the Google Retailer help brokers quite than the Watch staff because the latter seemingly can not present a decision and change.
We’ll attain out to Google for extra particulars on the continued Pixel Watch 2 charging difficulty and replace this text if and after we hear from them.
